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Solviert™ is owned and operated by Tianjin Qixuan Technology Co., Ltd. | Legal Representative: Jin Yanyang | Email: service@solviert.com
Business Address: Unit 1-4-101-01, Qihe Xinyuan, Xiangyanglou Subdistrict, Hedong District, Tianjin
Return Window
Eligible products may be returned within 30 calendar days after delivery.
The return period begins on the date the product is delivered.
Customers who wish to request a return should contact us before the applicable period expires.
Starting a Return Request
Before sending any item, contact:
Email: service@solviert.com
Please provide the order number, the product involved, the reason for the return, and relevant supporting information.
Photographs or video may be requested where reasonably useful.
Customer support requests are normally reviewed and responded to within 3 business days.
General Return Eligibility
For an ordinary preference-based return, the item should generally remain unused beyond reasonable inspection, should not have been intentionally damaged or materially altered, and should include original components, accessories, and packaging where reasonably possible.
The returned item must also be reasonably identifiable as the product associated with the applicable order.
Reasonable inspection of a product does not automatically make an otherwise eligible return invalid.
Return Destination
Customers should not automatically send products to the public business address displayed on the Solviert™ website.
That address identifies Tianjin Qixuan Technology Co., Ltd. as the company operating the store but is not necessarily the applicable return facility.
After an eligible return request has been reviewed, customer support will provide the appropriate return destination and instructions.
Preference-Based Returns
A preference-based return may include circumstances where a customer changes their mind, no longer wants the product, or selected an incorrect variation despite accurate product information.
For an eligible preference-based return involving a correctly supplied and non-defective item, the customer may be responsible for return transportation costs.
Damaged Products
If an item arrives damaged, contact customer support promptly.
Retain the item and relevant packaging where reasonably possible while the matter is reviewed.
Clear photographs or video may be requested where helpful.
Defective Products
If an item appears defective or materially fails to function as described, contact:
Provide the applicable order information and a clear explanation of the concern.
Incorrect or Incomplete Products
If an incorrect product is delivered or a material component is missing, contact customer support promptly.
Once the issue is reviewed, an appropriate corrective solution will be provided.
Return Transportation Costs
For a preference-based return involving a correctly supplied and non-defective product, return transportation costs may be the customer's responsibility.
Where a return is necessary because a product arrived damaged, defective, incorrect, or materially inconsistent with its description, the customer will not be required to bear additional return transportation costs solely to correct that problem.
Review After Return
Where a return shipment is required, the product may be reviewed after receipt.
The review may consider product identity, general condition, included accessories, missing components, signs of use beyond reasonable inspection, damage occurring after delivery, and compliance with applicable return requirements.
Minor packaging imperfections alone will not automatically make an otherwise legitimate return ineligible where they do not materially affect the product.
Refund Timing
After the applicable return has been received where required, reviewed, and approved, the approved refund is generally completed within 7–10 business days.
Delivery-Related Concerns
A materially delayed, lost, damaged, or unlocatable shipment should be reported separately to customer support.
Contact:
Email: service@solviert.com
Carrier information and other relevant circumstances may be reviewed before the appropriate resolution is determined.
Return Process Integrity
We may investigate credible evidence of deliberate return fraud, product substitution, manipulated evidence, or intentional misuse.
This provision is not intended to prevent legitimate returns, delivery claims, or genuine product-quality complaints.
Consumer Rights
Nothing in this Return Policy is intended to restrict rights that cannot lawfully be excluded.
Where applicable mandatory consumer requirements provide greater protection, those requirements will apply.
Return Contact Information
Company: Tianjin Qixuan Technology Co., Ltd.
Legal Representative: Jin Yanyang
Email: service@solviert.com
Normal Support Handling: Within 3 business days