ABOUT US

Solviert™ is owned and operated by Tianjin Qixuan Technology Co., Ltd. | Legal Representative: Jin Yanyang | Email: service@solviert.com
Business Address: Unit 1-4-101-01, Qihe Xinyuan, Xiangyanglou Subdistrict, Hedong District, Tianjin

About Solviert™

Welcome to Solviert™.

Solviert™ is the customer-facing retail brand operated by Tianjin Qixuan Technology Co., Ltd. We aim to provide an online shopping experience built around clear product information, identifiable business ownership, understandable delivery expectations, practical after-sale procedures, and accessible customer support.

Customers should be able to identify the business responsible for a website without having to search through unrelated or hidden information. For that reason, the company operating Solviert™, its legal representative, business address, customer service email, and telephone number are displayed prominently across our principal policy pages.

Our Business Identity

The legal entity operating Solviert™ is Tianjin Qixuan Technology Co., Ltd.

The legal representative of the company is Jin Yanyang.

Our official store information is:

Brand: Solviert™
Legal Company Name: Tianjin Qixuan Technology Co., Ltd.
Legal Representative: Jin Yanyang
Business Address: Unit 1-4-101-01, Qihe Xinyuan, Xiangyanglou Subdistrict, Hedong District, Tianjin
Customer Support Email: service@solviert.com
Customer Support Phone: +86 17324685724

These details are intended to remain consistent throughout the Solviert™ website.

Our Product Information Approach

We aim to provide information that helps customers understand the products offered through Solviert™.

Depending on the product, information may include photographs, materials, dimensions, functions, intended uses, included parts, compatibility details, care information, or other relevant characteristics.

Customers should review the applicable product page before submitting an order.

We aim to avoid unsupported guarantees, invented certifications, fabricated endorsements, unrealistic promises, or descriptions that materially overstate a product's characteristics.

Product Appearance and Reasonable Variations

Minor differences may occur because of photography, lighting, display settings, production batches, packaging revisions, manufacturing processes, or manual measurement.

A reasonable minor variation does not necessarily mean that a product is materially different from the description where its essential characteristics and intended function remain consistent.

Customers who believe that an item is materially inconsistent with its applicable description should contact our customer support team.

Our Core Service Standards

Solviert™ uses the following principal service standards across the website:

Eligible Return Period: Within 30 calendar days after delivery.

Approved Refund Timeframe: Generally within 7–10 business days after the applicable review and approval process.

Estimated Transportation Time: Generally 3–7 business days after dispatch.

Customer Support Handling: Normally within 3 business days.

The detailed conditions applying to these standards are explained in our individual policy pages.

Support When a Product Has a Problem

If a product arrives damaged, defective, incorrect, incomplete, or materially different from its description, customers should contact us promptly.

We may request information reasonably necessary to understand the matter, including photographs or video where appropriate.

Depending on the circumstances, the solution may include replacement, return arrangements, refund, or another reasonable corrective measure.

A customer will not be required to bear additional return transportation costs solely because we supplied a damaged, defective, or incorrect item.

Customer Communication

Questions concerning Solviert™ may be directed to:

Email: service@solviert.com
Phone: +86 17324685724

Customer support requests are normally reviewed and responded to within 3 business days.

For order-related inquiries, customers should provide the relevant order number whenever possible.

Consistency Across Our Store

Our About Us, Contact Us, FAQ, Privacy Policy, Return Policy, Shipping Policy, Terms of Service, and Terms of Use are intended to work together.

Where two or more pages address the same material operational rule, we aim to maintain consistent information.

Updates

We may revise this page to reflect reasonable changes in our products, website functions, customer support procedures, business operations, or applicable requirements.